Privacy Policy

Effective Date: 13-06-2025

At Pet Demand, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

Order Information:

  • Purchase history

  • Product preferences

  • Payment method (Note: We do not store full card or UPI details — payments are processed securely via third-party payment gateways)

Usage Data:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Improve our website and services

  • Send promotional offers (only if you opt-in)

  • Prevent fraud or abuse

3. Sharing of Information

We do not sell or rent your personal data to third parties.

We may share your information with:

  • Trusted delivery partners for order fulfillment

  • Payment gateways to securely process payments

  • Customer service providers for assistance

  • Law enforcement, if required by law

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All payment information is encrypted using SSL technology and processed via secure third-party gateways.

5. Your Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your account

  • Opt out of promotional emails or messages

To exercise these rights, contact us at: [insert your support email or WhatsApp contact]

6. Cookies and Tracking

We use cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze site traffic

You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read their policies before sharing your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or your data, you can contact us at:
Email - petdemand@gmail.com
Phone - +919319753000